This short section explains ridesharing, where strangers share a PHV and each pays their own fare. It sets out who may book these trips and the safety risks they bring. Know the good practice steps, as they are easy SERU marks.
What ridesharing is
Ridesharing is when strangers share one vehicle and each pays their own fare. Every rideshare trip has to go through a licensed London PHV operator. You may only accept rideshare bookings that come from such an operator. If your operator offers ridesharing, ask them about training for drivers; they should provide it.(Page 46)
The safety risks
Sharing a car with a stranger can put a passenger at risk. Two people with similar commutes might share at the same times each day. One could learn where the other lives or works, their routine, or that they live alone. That could make them a target for crime. A passenger might also book a shared trip by mistake and get upset when you stop for someone else.(Page 46)
Keep every passenger informed
When each passenger gets in, check they booked a shared ride. Tell them how many others you will collect and the likely route. Let them know if the route or pick-ups change. Give them an idea of journey time and cost. You can also tell them they may get out and book a non-shared PHV to meet them on the way. Never give one passenger's personal details to another.(Page 46)
Easy to mix up
All rideshare trips must come through a licensed London PHV operator – never arrange them yourself.
Confirm the rideshare booking with each passenger as soon as you pick them up.
Do not share one passenger's personal details with another passenger.
Answer each question to see the explanation straight away. No timer, no account.
4 of 13 questions free
0 of 4 answered
Question 1 of 4Fill in 3 spaces
Tap a word, then tap the space.
A passenger may book a rideshare by . If you then a second passenger that the first one did not expect, it could lead to an .
Answer: space 1: mistake, space 2: collect, space 3: argument
Some passengers book a rideshare without meaning to. If you stop for a second passenger and the first one did not expect it, there could be an argument. This is why you should check with each passenger, when you pick them up, that they booked a rideshare. (Section 10 · page 46)
Watch outThe risk is a passenger who did not realise the trip was shared. Check with every passenger at pickup.
What does the handbook say about passenger safety on rideshare journeys?
Answer: A (Ridesharing can bring some safety risks for passengers.)
Section 10 says ridesharing can bring some safety risks for passengers. For example, a passenger could be put at risk if a stranger learns where they live or work. The handbook then lists steps you can take to reduce these problems. (Section 10 · page 46)
Watch outA booking through a licensed operator does not remove the risks. The handbook gives the driver steps to reduce them.
Tell each rideshare passenger how many others you will up and the predicted route. Say how the trip should take and what it is likely to .
Answer: space 1: pick, space 2: long, space 3: cost
To reduce problems on a rideshare, explain to each passenger how many others you will collect and which route you expect to take. Also tell them how long the journey is likely to take and what it is likely to cost. (Section 10 · page 46)
Watch outThis is journey information, which is fine to share. Personal details about other passengers are not.
If one passenger learns where another or works, that person could become to crime. So never share one passenger's details with another.
Answer: space 1: lives, space 2: vulnerable, space 3: personal
In a rideshare, passengers who don't know each other travel together. If one learns things like where the other lives or works, their daily routine, or whether they live alone, the other passenger could become vulnerable to crime. That is why you should not share one passenger's personal details with another. (Section 10 · page 46)
Watch outThe worry is what a stranger could learn. Keep each passenger's details private.
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