SERU questions and answers

SERU stands for Safety, Equality and Regulatory Understanding. It is a test from Transport for London (TfL). London private hire (PHV) and taxi drivers must pass it to get a licence. It also counts as the reading and writing part of TfL's English requirement.

What the handbook covers

Taxi: 36 questions in 60 minutes (TfL, Notice 06/25). PHV: TfL doesn't publish it; candidates in 2026 report 36 in 60 minutes, and older reports 37 in 45. The types are multiple choice, fill in the blanks and reading.

Pass mark and format

60%, for PHV and taxi (TfL: PHV video 2024, taxi Notice 06/25).

Pass mark and format

Taxi: yes. You use TfL's copy at the desk, not your own, and no notes (TfL, Notice 06/25). PHV: TfL started an open-book trial in 2024, and candidates in 2026 say a copy is on the desk.

What open book means

Many people find it hard: only 54% of PHV candidates passed (Oct 2025 – Apr 2026, TfL FOI). Most mistakes come from rules with numbers and from fill-in questions. Practice helps.

How to pass

£40, and a resit £30, since 9 March 2026 (TfL, Notice 05/26). You pay TfL.

All fees

Online in your TfL customer account, after you finish TfL's safeguarding awareness training. We cannot book it for you.

Booking step by step

PHV applicants normally have 3 attempts (TfL driver policy v6.0). Taxi drivers can retake it as often as they need (TfL, Notice 06/25).

Resits and next steps

PHV: after the marking process; TfL doesn't say how long (TfL, PHV video 2024). Taxi: within 15 days (TfL, Notice 06/25).

Exam-day guide

It is the same kind of test, but it uses the Taxi Driver Handbook. Taxi drivers pass it once, and have no limit on attempts.

PHV vs taxi

No. We are an independent practice service. We are not connected to TfL, and TfL does not approve or endorse us. To book, pay fees or ask about your licence, contact TfL.

No. Nobody can legally sell TfL's test questions. We write our own practice questions from the TfL handbooks, in the same style as the test.

A 12-question practice test for PHV or taxi, with your results and every answer explained; full practice test 1 (36 questions in 60 minutes, like SERU); 5 practice questions per handbook section, and all our guides.

Free practice test

SERU Practice: 90 days of practice for the PHV and taxi SERU test. 8 PHV + 6 taxi full practice tests + unlimited personal tests, practice by section, My mistakes, Am I ready? and explanations in your language. Launch price £19.99. Not on sale yet.

Pricing

No. Nobody can honestly promise that. We help you practise and show you where you are weak.

Questions are in English, like the test. Explanations can also be shown in Urdu, Bengali, Romanian, Arabic, Pashto or Persian (Farsi/Dari). They are machine translated, labelled on every explanation.